Federal Office for Information Security (BSI)


Section Official Electronic ID Documents

PO Box 20 03 63
53133 Bonn

For questions about technical security, the BSI has established the email accounts ePass@bsi.bund.de and ePA@bsi.bund.de as well as the ePass hotline.

You can also encrypt your messages to the specific email address:

The hotline can be reached from 8 am to 5 pm at the number 0800 2741000

Free from the German conventional telephone network and the mobile phone network